Privacy Policy

Localview Tech Private Limited is an Information Technology company incorporated under the Companies Act, 2013, with its registered office at:

We provide AI-powered software solutions, chatbot development, full-stack web and mobile development, ERP systems, SaaS platforms, and digital transformation services to businesses in India and worldwide.

We collect information you provide directly to us and information collected automatically when you use our website or services.

2.1 Information You Provide

• Contact details: Full name, email address, phone number, company name
• Inquiry information: Messages, project requirements, inquiry type submitted through our contact form
• Communication records: Emails, chat messages, and support tickets exchanged with us
• Account information: Username, password, and profile details if you create an account on our platform
• Business information: Company size, industry, billing address, and GST/PAN number for invoicing purposes

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, time spent on pages
• Device information: Device type, screen resolution, language preferences
• Analytics data: Behavioural data collected via Google Analytics 4 and Microsoft Clarity (session recordings, heatmaps, click tracking)
• Cookies: See Section 9 for details

2.3 Information from Third Parties

• Business contact information from LinkedIn or other professional networks when you interact with us
• Payment information processed securely through third-party payment gateways (we do not store card details)

We use your personal information for the following purposes:

• To respond to your inquiries, proposals, and requests for services
• To provide, operate, and improve our software products and services
• To send service-related communications including project updates, invoices, and support responses
• To send marketing communications about our services, case studies, and technology updates — only with your consent
• To personalise your experience on our website and products
• To conduct analytics and measure website performance
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations under Indian law, including the IT Act and DPDP Act
• To process payments and maintain financial records as required by the Income Tax Act and GST laws

Under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and SPDI Rules 2011, we process your personal data on the following legal bases:

Under the SPDI Rules 2011, “Sensitive Personal Data or Information” (SPDI) includes passwords, financial information, health data, biometric data, and more.

Localview Tech does not intentionally collect sensitive personal data through its website or standard service onboarding. If a specific project or service requires the processing of SPDI (for example, an AI healthcare solution), we will:

• Obtain explicit written consent from the Data Principal before collection
• Use it only for the specific, disclosed purpose
• Not share it with third parties without consent
• Apply enhanced security measures including encryption
• Enter into a separate Data Processing Agreement (DPA) with the client

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our business, subject to confidentiality obligations:

• Google LLC — Google Analytics 4, Google reCAPTCHA, Gmail SMTP (analytics and email delivery)
• Microsoft Corporation — Microsoft Clarity (behavioural analytics)
• Vercel / Cloud Hosting Provider — Website hosting and deployment infrastructure
• Payment Gateways — Razorpay or equivalent PCI-DSS compliant providers for payment processing

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from government authorities, courts, or law enforcement agencies in India or other applicable jurisdictions.

6.3 Business Transfer

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before such transfer occurs.

6.4 With Your Consent

We may share your data with any other party with your prior informed consent.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Indian laws:

After the applicable retention period, data is securely deleted or anonymised.

We implement reasonable security practices and procedures as required under Rule 8 of the SPDI Rules, 2011 and the DPDP Act, 2023. These include:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/HTTPS
• Access controls: Role-based access to personal data, limited to authorised personnel only
• Secure infrastructure: Hosting on ISO 27001-certified or equivalent cloud infrastructure
• Regular audits: Periodic security assessments and vulnerability testing
• Employee training: Staff handling personal data are trained on data protection obligations
• Incident response: A data breach response plan in place; we will notify affected users and authorities as required under DPDP Act Section 8(6) within prescribed timelines

While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and serve relevant content.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling essential cookies may affect the functionality of our website.

Under the Digital Personal Data Protection Act, 2023 and the SPDI Rules 2011, you have the following rights as a Data Principal:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to withdraw consent: Withdraw consent for processing at any time without affecting the lawfulness of prior processing
• Right to grievance redressal: File a complaint with our Grievance Officer (see Section 14)
• Right to nominate: Nominate another individual to exercise rights on your behalf in case of death or incapacity, as provided under the DPDP Act

To exercise any of these rights, email us at contactus@localview.in with the subject line “Data Rights Request”. We will respond within 30 days of receipt.

Note: We may need to verify your identity before processing your request. Some requests may be limited by our legal obligations.

Our website may contain links to third-party websites, including LinkedIn, Twitter/X, Instagram, and Google Maps. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Localview Tech on localview.in and our associated services.

Our website and services are not directed at children under the age of 18 years. We do not knowingly collect personal data from minors.

Under the DPDP Act, 2023, we will obtain verifiable parental consent before processing personal data of a child if we inadvertently become aware that a user is under 18. If you believe we have collected data from a minor without consent, please contact us immediately at contactus@localview.in.

Localview Tech is based in India and primarily processes data within India. However, some of our third-party service providers (such as Google and Microsoft) may process data outside India.

Where data is transferred outside India, we ensure that such transfers comply with the cross-border transfer framework under the DPDP Act, 2023 and are subject to appropriate safeguards, including standard contractual clauses or adequacy decisions where applicable.

In accordance with the Information Technology Act, 2000 (Section 5(9)) and the SPDI Rules, 2011 (Rule 5(9)), we have appointed a Grievance Officer to address any complaints or concerns regarding our data processing practices:

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India once constituted under the DPDP Act, 2023.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a prominent notice on our website for 30 days
• Send an email notification to registered users where feasible

Your continued use of our website or services after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: