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Healthcare and service businesses

WhatsApp Service Workflow

Reducing repetitive customer communication and follow-up work.

Connected service workflow

Customer conversations connected to real business operations

WhatsAppReceives customer questions on a familiar channel.
BookingsReads real availability and updates appointments.
EmailBrings service messages into one workflow.
Customer dataUses approved details to personalize support.

Localview Workflow

UnderstandRouteUpdate
Instant repliesAnswers routine questions without making users wait.
Automated flowsHandles reminders, updates and follow-ups automatically.
Agent handoffMoves complex conversations to a person smoothly.
Service insightsShows conversation volume and service performance.

Capabilities used

  • WhatsApp Business API
  • Booking flows
  • Automated reminders
  • Live-agent handoff
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